Frequently Asked Business Questions
Q: I applied for real-name authentication, how long will it take to complete the review?
A: The review of real-name authentication is processed according to the time of membership application. Currently, it takes about 1 to 3 working days to complete the review.
If the application is returned for review due to incorrect documents, it will be regarded as a new application, and it will take about 1 to 3 working days.
If the application is returned for review due to incorrect documents, it will be regarded as a new application, and it will take about 1 to 3 working days.
Q: My real-name verification was returned, why?
A: The information filled in does not match the screenshot of the certificate provided, or the screenshot of the certificate provided is incorrect.
1. Please provide a screenshot of the front and back of the ID card, and the information must not be covered.
2. For proof of residence, please provide a screenshot of the document with full name and full address in the past 3 months.
3. Bank proof Please provide a screenshot of the bank passbook with full name and account number.
Such as water/electricity/gas/phone bills, rental agreement, etc., except for ID cards.
If you are using a digital bank, please export your bank account information and take a screenshot with your full name and account number. Please ask the digital bank customer service for the method of exporting.
1. Please provide a screenshot of the front and back of the ID card, and the information must not be covered.
2. For proof of residence, please provide a screenshot of the document with full name and full address in the past 3 months.
3. Bank proof Please provide a screenshot of the bank passbook with full name and account number.
Such as water/electricity/gas/phone bills, rental agreement, etc., except for ID cards.
If you are using a digital bank, please export your bank account information and take a screenshot with your full name and account number. Please ask the digital bank customer service for the method of exporting.
Q: Which currencies are accepted for capital investment?
A: Currently only USDT funds are accepted.
Q: What channels of capital investment are provided?
A: Currently only TRC20 is provided as channels for capital investment.
Q: What is the minimum amount of capital investment?
A:
At present, the minimum application for a single investment of funds is 100 USDT.
Please remember to reserve the transaction fee for using TRC20 to avoid investing less than 100 USDT when applying.
Please remember to reserve the transaction fee for using TRC20 to avoid investing less than 100 USDT when applying.
Q: I have applied for a withdrawal of funds, how long will it take for it to be credited?
A: The application for withdrawal of funds is processed according to the time of membership application. Currently, it takes 1~2 working days to complete the account.
